+ 1 (418)-527-0388     [email protected]

Privacy Policy

Last updated 2020-10-01


This page governs the privacy policy of our website pantheradental.com. It describes how Panthera Dental inc. (known as “Panthera”, “Panthera Dental”, “We”, “Us”, “Our” or “Site”), the owner and operator of the pantheradental.com website, uses and protects any Personal Data (“PD”) when you use this website.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PD.

We may change this privacy policy from time to time by updating this page. We will update the “Last Updated” date of this Privacy Policy and you will be requested to accept this updated policy upon your next purchase on our website. Furthermore, if you provide us with PD of a third party (including for more certainty, one of your clients), please note that we will protect such PD in accordance with this privacy policy, but we assume no obligation, responsibility or liability in connection with the consent to be obtained from such third party for the sharing of his PD, which you must obtain prior to the sharing.

Your Rights


When using our website and submitting PD to us, you may have certain rights under the General Data Protection Regulation (“GDPR”) and other laws, including:

The right to be informed:

You have the right to be informed about the PD we collect from you, and how we process it.

The right of access:

You have the right to get confirmation that your PD is being processed and have the ability to access your PD.

The right to rectification:

You have the right to have your PD corrected if it is inaccurate or incomplete.

The right to erasure (right to be forgotten):

You have the right to request the removal or deletion of your PD if there is no compelling reason for us to continue processing it.

The right to restrict processing:

You have a right to ‘block’ or restrict the processing of your PD. When your PD is restricted, we are permitted to store your data, but not to process it further.

The right to data portability:

You have the right to request and get your PD that you provided to us and use it for your own purposes. We will provide your PD to you within 30 days of your request.

The right to object:

You have the right to object to us processing your PD for the following reasons:

  • Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • Direct marketing (including profiling); and

Processing for purposes of scientific/historical research and statistics.

Automated individual decision-making and profiling:

You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Filing a Complaint with Authorities:

You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the GDPR or other applicable legislation.

For any request in connection with the above mentioned rights, please contact us using the contact information found at the bottom of this policy.

Our use of Cookies


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Collection of such information by cookies is optional. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to delete or turn off all cookies. You do this through your browser settings.

If you disable cookies installation or you delete cookies from your computer’s hard disk you may be unable to use some of the features of our website and services.

We use cookies on the Site to keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

By agreeing to accept our use of cookies, you are giving us permission to place, store and access some or all the cookies described below:

See our Cookie Policy section

 

We may also use cookies for:

  • Help remember and process the items in the shopping cart;
  • Allowing you to share content with social networks;
  • Affiliate marketing;
  • Identifying the areas of our website that you have visited;
  • Personalizing content that you see on our website;
  • Understand and save user’s preferences for future visits;
  • Keep track of advertisements;
  • Remarketing our products or services to you;
  • Remembering your preferences, settings, and login details;
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future;
  • We may also use trusted third-party services that track this information on our behalf, with prior written undertaking from such third-party to ensure confidentiality of PD.

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

See our Cookie Policy section to learn how to turn off tracking

 

Web Beacons:

We may also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect through web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, members and visitors.

 

Google Ad and Content Network Privacy notice:

Third-party vendors, including Google, use cookies to serve ads based on a user’s past visits to our website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting http://www.aboutads.info/choices/
For European users visit http://www.youronlinechoices.eu

 

Google Analytics Privacy notice:

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising and to improve our website and your experience. We have enabled or will enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

 

Google Remarketing:

Our website use a remarketing advertising service. The remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing, you may see ads for our products you have previously looked at. For this to happen, Google will read a cookie that is already in your browser or they place a cookie in your browser when you visit our site or other sites using remarketing.

You can opt out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en or you can opt out using the Network Advertising Initiative opt out page at: http://optout.networkadvertising.org/#!/

 

Facebook Remarketing:

Third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website.

To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

 

Hotjar Privacy notice:

We use Hotjar in order to better understand our users’ needs and to optimize the service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only) and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

What personal information do we collect?


When ordering or registering on our Site you may be asked to enter the following mandatory PD : (i) your name, (ii) member name, (iii) email address, (iv) mailing address, (v) payment information or other details required to complete your order or to register on our Site.

When you browse our Site, we also automatically receive traffic data registered by the hosting servers, cookies that may share some PD and your computer’s internet protocol (IP) address. We also use the information offered by other external services for traffic analysis, such as Google Analytics.

When do we collect information?


We collect information from you when you register on our Site, place an order, subscribe to a newsletter or enter information on our site. Also, as mentioned above, we may receive information automatically as you navigate through the Site or through other people when you use services associated with the Site.

How do we use your information?


We use the information we collect from you in order to enable us to provide the following services (the “Services”) to you:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
  • To operate the Site and provide you with services described on it, like to verify your identity when you sign in to Site, to process your transactions made on Site, to respond to support tickets and offer customer services;
  • To provide you with updates, promotions and marketing information about products and services;
  • To improve the quality of our website and products;
  • For internal record keeping and statistical purposes;
  • To administer a contest, survey or other Site feature;
  • To ask for ratings and reviews of services or products; and
  • Resolve problems and disputes.

At any time, the PD we are collecting will be limited to the information that is necessary for the provision of the Services to you and we will only use such PD when it will be required for the provision the Services. Furthermore, access to PD to our employees and agents will be limited to PD which are necessary for the discharge of their respective duties.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

Panthera Dental maintains several email newsletters to help communicate information about our recent news posts, upcoming products and other general informational and marketing purposes. You can opt out of these electronic communications at any time by following the instructions in our emails.

Sharing information with affiliates and other third parties


As a rule, Panthera Dental will not sell, trade or otherwise transfer any PD about its users to third parties without explicit consent from the users.

This does not include:

  • Other parties who assist us in operating our website, conducting our business (including lawyers and accountants) or serving our users;
  • Authors whose products we sell;
  • Business partners or prospective business partners, in operations such as sale, acquisition, merger of our assets;

All those parties agree to keep this information confidential and to their treatment according to the laws and rules on PD protection. Furthermore, if Panthera Dental needs to share PD with any of such third parties, Panthera Dental will obtain, prior to the sharing, a written confidentiality undertaking from such third party and the sharing of PD will be limited to the information that is necessary for the performance of the duties of the third party in favour of Panthera Dental.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other similar uses.

Communications and emails


When we communicate with you, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us or our affiliates unless you have opted out of receiving such information. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business. You can opt out of these electronic communications at any time by following the instructions in our emails or you can change your contact preferences at any time by sending us an email with your request to:
[email protected]

Legally required releases or information


We may be legally required to disclose your PD if such disclosure is (a) required by subpoena, law or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; or (c) necessary to investigate violations of or otherwise enforce our policies.

Disclosures to successors


If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy policy. We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

Retaining and destroying your PD


Beyond our commercial relationship with you, we retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete or erase it, in a way that protects the confidentiality of such information. Third parties with whom we might share your PD in accordance with the present privacy policy will be inform of such storage limitation. 

Updating your PD


You can update or correct your PD using services found on our website or using the contact information found at the bottom of this privacy policy and we will help you.

Revoking your consent for using your PD


You have the right to revoke your consent for us to use your PD at any time. If you want to revoke your consent for us to use your PD, please contact us using the contact information found at the bottom of this privacy policy.

Do not track settings


Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

See our Cookie Policy section to lean how to turn off tracking

How do we protect your information?


Your PD is stored on secured servers located in Canada or United States and secured networks. Moreover, PD are only accessible to our employees who must have access to such information for the discharge of their duties and these employees are required to keep the information confidential. In addition, our transactional sections and all sensitive/credit information you supply are encrypted via Secure Socket Layer (SSL) technology.

We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Use of your credit card and transaction information


All financial transactions are processed through a payment gateway provider. You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use.

 

To access Privacy Policies of our third-party transaction and billing services, click on the links bellow:

WooCommerce: https://woocommerce.com/privacy%20policy/

PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

International data transfers and storage


PD that we collect from you may be stored, processed and transferred between any of the countries in which we operate, specifically Canada and/or United States. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to Canada and/or United States. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with this privacy policy.

Links to other websites


We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy policies of these websites to see how they treat your PD. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

COPPA (Children Online Privacy Protection Act)


We do not knowingly collect PD from children under the age of 18. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Questions about our Privacy Policy


If you have any questions about our privacy policy, please contact us using the information of this privacy policy:

 

Panthera Dental
9105 rue John-Simons
Quebec, QC
Canada, G2B 0S6
+ 1 (418) 527-0388
Toll Free: + 1 (855) 233-0388
[email protected]

Contact Person: Pierre-Luc Duchesne, Marketing & Communication Manager

Cookie Policy

Last updated 2020-10-01


Panthera Dental (known as “Panthera”, “Panthera Dental”, “We”, “Us”, “Our” or “Site”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.pantheradental.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will update the “Last Updated” date of this Cookie Policy and you will be requested to accept this updated policy upon your next purchase on our website.

Use of Cookies


A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Types of Cookies


The following types of cookies may be used when you visit the Site:

Stickily Necessary Cookies:
Site Management & Security Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site will not work properly or be able to provide certain features and functionalities. Most web browsers can be set to disable the use of cookies. Some of these may be manually disabled in your browser, but may affect the functionality of the Site. Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties. Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Cookie Host Cookies Lifespan
WordPress / WooCommerce

wordpress_logged_in_[hash]

wordpress_test_cookie

wp-settings-{time}-[UID]

wp_woocommerce_session[hash]

woocommerce_cart_[hash]

wordpress_sec_[hash]

14

Session

< 1 day

< 1 day

Session

14

Panthera Order

.ASPXFORMSAUTH

language

daylightSavingActive

timezone

userFullName

116

723

723

723

723

Cloudflare

__cfduid

_biz_pendingA

_biz_uid

_biz_nA

30

365

365

365

Wordfence wfwaf-authcookie-[hash] Session

 

Performance Cookies:
Analytics & Tracking Cookies

Analytics & Tracking cookies monitor how users reached the Site, and how they interact with and move around once on the Site so we can measure and improve the performance of our Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Cookie Host Cookies Lifespan
Google Analytics

_gid

_ga

_gat_UA-33892072-1

< 1 day

730

< 1 day

HotJar

_hjIncludedInSample

_hjid

_hjAbsoluteSessionInProgress

Session

Session

< 1 day

LeadFox

leadfox_client

__lm

leadfox_expiration

leadfox_session

7

365

7

7

 

Personalization Cookies:

Personalization cookies enable the user to access the service pursuant to certain general, pre-defined characteristics according to a range of criteria on the user’s terminal, such as e.g. language, browser type used to access the service, regional configuration from where the service is accessed, etc. If you do not allow these cookies then these services may not function properly.

 

Cookie Host Cookies Lifespan
YouTube

YSC

GPS

VISITOR_INFO1_LIVE

Session

< 1 day

180

Woo Multi Currency

wmc_current_currency

wmc_ip_info

< 1 day

< 1 day

 

Targeting Cookies:

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. These cookies may identify you by your IP address, browser and/or device. If you do not allow these cookies, you will experience less targeted advertising.

 

Cookie Host Cookies Lifespan
Facebook

_fbp

fr

Sb

dpr

90

90

< 1 day

7

Double Click

IDE

730

Control of Cookies


Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

Android (Chrome)

Other tracking technologies


In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

Privacy Policy


For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy.

Contact Us


If you have questions or comments about this Cookie Policy, please contact us:

Panthera Dental
9105 rue John-Simons
Quebec, QC
Canada, G2B 0S6
+ 1 (418) 527-0388
Toll Free: + 1 (855) 233-0388
[email protected]

Contact Person: Pierre-Luc Duchesne, Marketing & Communication Manager

Headquarters


9105 rue John-Simons
Quebec, QC Canada,
G2B 0S6
+ 1 (418) 527-0388

USA


22343 La Palma Ave, Ste 128
Yorba Linda, CA
USA 92887
+ 1 (418) 527-0388

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+ 1 (418)-527-0388      [email protected]


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