Implant-supported products manufactured by Panthera Dental meet high-quality standards. In order to fulfil its commitment to quality and client satisfaction, Panthera Dental provides a warranty against any defects in materials and workmanship for its implant-supported products. If such defects occur within the warranty period, Panthera Dental will manufacture a new product without any additional fees and bear the shipping fees.
1.2 Warranty Period
The duration of the warranty for implant-supported products varies depending on the material used for the product. Bars, copywaxes, double structure bars, and abutments made of cobalt-chrome or titanium come with a 25-year warranty. Zirconia and PEEK products are covered by a 5-year warranty. Products made of PMMA have a one-year warranty.
The warranty provided by Panthera Dental will come into force on the date of manufacture and expire at the end of the warranty period, to the nearest month. The six numbers in the center of the warranty card indicate the month and the year on which the warranty expires.
The warranty excludes screws and attachments. Panthera Dental reserves the right to cancel the warranty if the product has been significantly altered. In no case shall Panthera Dental cover costs related to labour, the patient’s dental restoration, or the prosthesis. Panthera Dental will not be liable for other associated costs either, including but not limited to, professional fees, laboratory fees, loss of profit, costs related to prostheses, etc.
1.4 Claim Procedure
To claim the warranty for an implant-supported product, please return the product to our facility and contact our customer service while making sure you have the patient’s customized identification number. Upon validation of the provided information, Panthera Dental will quickly manufacture and deliver a new product.